Smash repair questions, answered

In NSW you can ask your insurer to use the repairer of your choice, and many policies include choice of repairer. Tell your insurer you’d like Bailey Smash Repairs when you lodge the claim and we’ll handle it from there.

All of them. We regularly repair for NRMA, AAMI, Allianz, QBE, Suncorp, GIO, Shannons, Youi, Budget Direct, Woolworths Insurance and many more. We deal with the insurer and their assessor directly, so you don’t have to.

Yes. We manage the claim from start to finish: we book the assessment, send photos and quotes to the insurer, get the repair approved and keep you updated. How insurance repairs work.

For small damage, a private repair can cost less than your excess and won’t affect your no-claim bonus. Ask us for a private quote first and we’ll help you decide.

The assessor inspects the damage and agrees the repair method and cost with us. If we find hidden damage once the car is stripped down, we get extra approval before continuing.

No. If another driver caused the accident and they’re identified, we claim the repair from their insurer, so there’s no excess for you to pay. How not-at-fault claims work.

Yes. If you weren’t at fault, we can arrange a replacement car so you’re not left without transport. Ask us when you call.

Make sure everyone is safe and call 000 if anyone is hurt. Swap names, phone numbers, addresses, registration and insurer details with the other driver, take photos of both cars and the scene, and don’t admit fault. Then call us on (02) 9630 4699.

You may still be covered by your own policy (some include uninsured motorist cover), or you can recover the cost from the driver directly. Call us and we’ll explain your options.

We’ll help you put together your evidence: photos, witness details and any police event number. While it’s sorted out, you can also claim on your own policy.

Most repairs take 3 to 7 business days, depending on the damage and parts availability. We give you a timeframe before we start and keep you updated along the way.

Panel beating and collision repairs, spray painting and colour matching, dent and hail repairs, bumper and scratch repairs, structural repairs, alloy wheel refinishing and full resprays. See our work for real examples.

Yes. We repair electric and hybrid vehicles safely and to the manufacturer’s guidelines.

Yes. We colour-match to your car’s paint as it is today, spray in our paint booth and blend into neighbouring panels where needed, so the repair doesn’t stand out.

Often, yes. Paintless dent removal works on small to medium dents where the paint isn’t cracked, and keeps your factory paint. Read our PDR guide.

No. Under Australian Consumer Law, using an independent repairer doesn’t void your new car warranty, as long as the work is done properly. Read our warranty guide.

Yes. We repair company cars, vans and utes, and can send quotes and updates straight to your fleet manager. Fleet repairs.

Yes. Quotes are free and there’s no obligation to go ahead.

No. Drive in during opening hours and we’ll look at the car straight away. It usually takes 10 to 15 minutes.

Yes. Upload a wide shot and a close-up of the damage through our online quote form and we’ll reply with an estimate, usually within one business day.

It depends on the damage, the car and whether parts need replacing. Small scratches and dents can be inexpensive; larger collision repairs cost more. Send photos for a free estimate.

Credit and debit cards and bank transfer. For insurance repairs we deal with your insurer directly, and you only pay your excess if one applies.

Monday to Friday 7:00am to 3:00pm, and Saturday 8:00am to 11:00am. We’re closed on Sundays and public holidays.

11 Bourke Street, North Parramatta NSW 2151. We serve Parramatta, Northmead, North Rocks, Westmead, Carlingford, Baulkham Hills and surrounding suburbs. Get directions.

Yes. If your car can’t be driven, we arrange a tow straight to our workshop through our towing partner, Protilt Towing. Call us and we’ll organise it.

Yes. We guarantee our workmanship for as long as you own the vehicle, including insurance repairs. Paint and replacement parts are covered by their own manufacturer warranties.

Yes. Our technicians are fully qualified and keep up to date with the latest repair methods, safety standards and manufacturer guidelines. We’re recognised by the Insurance Council of Australia and follow Motor Traders’ Association of NSW safety frameworks.