Many new-car owners think they have to go back to the dealership for accident repairs or they’ll lose their warranty. In most cases that isn’t true. Here’s what Australian Consumer Law says, and how to make sure your warranty stays safe.
The short answer
No. Using an independent smash repairer won’t void your new car warranty on its own. The ACCC says you don’t have to use the dealer for servicing or repairs to keep your warranty, as long as the work is done properly.
What “done properly” means
A manufacturer may be able to refuse a warranty claim if the problem was caused by poor workmanship or unsuitable parts. That’s why it matters who repairs your car. Choose a repairer who will:
- Follow the manufacturer’s repair procedures and specifications
- Use genuine parts, or parts of equal quality that are fit for purpose
- Record the work and parts clearly on your invoice
Need a repair on a new car?
Send us a few photos for a free quote, or call the team to talk it through.
How we look after your warranty
- We repair to the manufacturer’s specifications.
- We use genuine or equal-quality parts and list them on your invoice.
- We give you a detailed invoice for your records.
- If you’re claiming on insurance, we deal with the insurer for you.
- Every repair carries our lifetime guarantee on workmanship.
Keep good records
Keep every repair invoice and any photos of the damage and the finished repair. If a warranty question ever comes up, you’ll be able to show exactly what was done and what parts were used.
Claiming on insurance?
Check your policy for “choice of repairer”. Many policies let you choose who fixes your car, and some newer-car policies also promise genuine parts. See our insurance claims page or request a detailed estimate.