{"id":250,"date":"2025-12-04T16:03:01","date_gmt":"2025-12-04T05:03:01","guid":{"rendered":"https:\/\/baileysmash.com\/?page_id=250"},"modified":"2025-12-04T16:03:02","modified_gmt":"2025-12-04T05:03:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/baileysmash.com\/?page_id=250","title":{"rendered":"FAQ"},"content":{"rendered":"\n \n
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Frequently Asked\nQuestions (FAQs)<\/b>\n <\/h2>\n \"\"\n

Have question on your mind, or you need more information, contact us directly, our team would be happy to assist.<\/p>\n

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\n 1. Which insurance\ncompanies do you work with?<\/b><\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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We work closely with all major insurance providers, including NRMA, AAMI, Allianz, QBE, and many others. As an approved repairer for these insurers, we simplify the claims process by liaising directly with them, ensuring a smooth and hassle-free experience for you.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n 2. What types of\nvehicle repairs do you specialize in?<\/b><\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Our expert technicians handle a wide range of repairs including panel beating, paint repairs, dent removal, structural repairs, electric vehicle (EV) repairs, and detailing services. Whether your damage is minor or major, we have the skills and equipment to restore your vehicle to its original condition.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n 3. How long will my\ncar be in the workshop?<\/b><\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Typical repair times range from 3 to 7 business days, depending on the extent of the damage and availability of parts. We provide you with an estimated timeline before work begins and keep you updated throughout the process.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n <\/b>4. Do you offer a\nwarranty or guarantee on your repairs?<\/b><\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Yes! We provide a lifetime guarantee on all repairs performed at Bailey Smash Repairs. This means that if any issues arise, we will fix them at no additional cost, giving you peace of mind.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n 5. Can you help me\nwith my insurance claim?<\/b><\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Absolutely. We manage your insurance claim from start to finish. Our team works directly with your insurer, completes all necessary paperwork, and helps coordinate assessments, so you don\u2019t have to worry about the details. In NSW, you also have the option to choose your own repairer if you prefer.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n 6. Do you provide\nrepairs for electric and hybrid vehicles?<\/b><\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Yes, we are fully equipped and trained to repair electric and hybrid vehicles. Our technicians stay updated with the latest EV repair techniques to ensure your vehicle is repaired safely and according to manufacturer guidelines.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n 7. Do you offer\ntowing services?<\/b><\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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We partner with reliable towing providers to assist customers who need their damaged vehicle transported to our workshop. Please contact us immediately if you require towing assistance. We partner with Protilt Towing<\/a> Ph: 0466366864\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n 8. What payment\noptions do you accept?<\/b><\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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We accept a variety of payment methods including, credit\/debit cards, and electronic bank transfers. If your repair is covered by insurance, we coordinate directly with your insurer for payment.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n 9. Can I get an\nestimate before committing to repairs?<\/b><\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Yes, we offer no-obligation repair estimates. You are welcome to visit us during business hours, no need for an appointment. Simply drive in, and the process will take about 10 to 15 minutes, or submit photos of the damage through our website.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n 10. What are your\nworkshop\u2019s opening hours?<\/b><\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Our Parramatta workshop is open Monday to Friday from 7:00 am to 3:00 pm, and Saturdays from 8:00 am to 11:00 pm. We are closed on Sundays and public holidays.<\/b>\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n 11. How do you ensure\nenvironmental sustainability in your repairs?<\/b><\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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We use eco-friendly paint products, recycle materials wherever possible, and employ energy-efficient equipment. Our commitment to sustainability ensures we minimize our environmental impact while delivering premium repairs.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n 12. Can you repair\nfleet vehicles and commercial vehicles?<\/b><\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Yes, we have extensive experience servicing fleet vehicles and commercial vehicles of all sizes. We offer tailored solutions to keep your business vehicles on the road with minimal downtime.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n 13. What should I do\nimmediately after an accident?<\/b><\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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First, ensure everyone is safe and call emergency services if necessary. Then, document the damage with photos, exchange insurance and contact details with other parties, and contact your insurer to report the incident. If needed, we offer towing services through our partner ProTilt to get your vehicle to our repair facility. When you're ready, bring your vehicle to us for an expert assessment and repair. Remember, in NSW, you also have the option to choose your own repairer. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n 14. Are your\ntechnicians certified and trained?<\/b><\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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Yes, all of our technicians are fully qualified professionals who undergo continuous training. We ensure they are up-to-date with the latest repair techniques, safety standards, and manufacturer guidelines.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n 15. How do I schedule\na repair or request a quote?<\/b><\/span><\/use><\/svg><\/path><\/svg><\/span>\n <\/a>\n
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For quotes you are welcome to visit us during business hours without the need for an appointment. Simply drive in, the process will take about 10 to 15 minutes.<\/p>\n

Schedule a repair by calling us directly or filling out the contact form on our website.  Our friendly team will guide you through the next steps.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n

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Contact Us<\/h2>\n

Large insurers will always try to steer you to their preferred repairers \u2013 but please remember that with us it will cost the same, you will arguably receive better service and higher quality repairs from our highly skilled tradesmen, and you will get the same or better workmanship guarantees \u2013 giving you peace of mind.<\/p>\n <\/div>\n <\/div>\n

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